File a Claim

Looking for information on filing a claim? The easiest way to navigate the claims process is to let us handle it for you! Our helpful agents are here to guide you through the claims process. If you need to make a claim, or if you are unsure you should make a claim, contact our agents today, and we will help you navigate the insurance claims process.

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Filing a claim may seem daunting, but our personal agents are here to help. The easiest way to file a claim is to contact us directly by phone. Click the link above to call us now.

If you would like to contact your insurance carrier directly, you can do so using the information provided below. Simply choose your carrier to begin.

Aflac claims forms. Call Toll-Free 1.800.99.AFLAC.

Auto-Owners contact info. Contact your local agent directly. After hours call toll-free 1-888-Claim-AO (1-888-252-4626).

Chubb’s Online Claim Notification. Contact Customer Service at 1-800-252-4670.

Reporting Claims:

You may report most claims by contacting your Neis Insurance Agent or by calling us directly at 877-242-2544 and providing your claim-related information. Exceptions are listed below.

Workers’ Compensation Claims:

To report a workers’ compensation claim, please call Cincinnati Insurance directly, day or night, at 877-242-2544. Please have claim-related information ready so our associates can expedite your claim.

Life, Annuity, and Disability Claims:

To report an annuity, life insurance, or disability income insurance claim, please contact us at 888-212-6970, 8:00 a.m.-5:00 p.m. Eastern time, Monday through Friday. Please have your policy number ready so our associates can expedite your claim.

Visit our website to find directions specific to your insurance or call your local agent directly.

Call your ERIE Agent directly. Call ERIE – You can call an ERIE Office near you during business hours or call (800) 367-3743 for assistance 24/7.File Online – Most claims can be filed online.

Contact your Neis Insurance Agent directly.
Call (800) 503-3724 or visit the online claims center.

MetLife Claims Information. Call our 24/7/365 claims service at 1-800-854-6011.

Call toll-free 1-888-PEKIN-11 (735-4611).

Reporting a Claim. Phone 1-800-PROGRESSIVE.

Reporting a Claim. Phone 1-800-332-3226.

Reporting a Claim. Phone 1-800-766-1853.

Traveler’s contact info. Call toll-free 1-800-252-4633.

Did you know that insurance is regulated at the state level? At Neis Insurance, we are available help you every step of the way. If you want more information, please ask us. Alternatively, if you want to do a deeper dive into the insurance ins and outs, we have provided links to each state’s Department of Insurance website. To find out more about filing claims, what insurance you need, and where to turn when you have a problem, follow the link to your state’s Department of Insurance. This will direct you to more factual information about what we do every day.

This information is provided as a courtesy. Choose Neis, and we will be in your corner.

Department of Insurance Example:

The below is an excerpt from the Illinois Department of Insurance website. It contains information on Filing a Claim for Home Insurance policies located here:

Read your policy—it’s your guide to the types of losses that may or may not be covered. How often you file a claim and the types of claims you file often affect your premium and whether your insurer will renew your policy. If the cost to repair the damage is not much more than your deductible, it may be best pay for the repairs without filing a claim.

Most insurance companies report your homeowners claims to private nationwide claims databases (such as the Comprehensive Loss Underwriting Exchange, better known as CLUE). Insurance companies use these databases to see the claims you’ve submitted in the past.

Before filing a claim, make sure the damage is more than your deductible since any claim whether paid or not is reported to CLUE. Ask about forms or documents you’ll need to support your claim. You’re also required to protect your home from further damage. For example, you might need to board it up or clean up water from a backed-up drain.

The insurance company will assign a claims adjuster to assess the damages and determine the payment. These adjusters may be employees of the company or independent contractors. You should cooperate with the adjuster’s investigation of your claim. The adjuster will probably want to meet with you at your house to inspect the damage. Jot down notes and keep track of the dates of any conversations you have with your insurance agent or adjuster.

If there are disagreements between you, the insurer, and the claims adjuster, first try to resolve them with your insurer. Don’t feel rushed or pushed to agree with something you aren’t comfortable with. It can help to have your contractor meet with you and the insurance adjuster.

If you and the insurer still disagree about the value of the claim, check your policy for an appraisal clause. Another option is to hire an attorney or a public adjuster.

Public adjusters are not attorneys or government employees. They are freelance adjusters that charge you a fee. They are usually hired by the consumer to help settle a complex or difficult loss negotiation with an insurance company.

Be certain you understand what services the public adjuster will provide and the fees he/she will charge (usually 10% of your claim). Illinois law requires public adjusters to be licensed with the Department of Insurance. Contact our department  to verify a public adjuster’s license.

If you have trouble with or questions about your claim, you also may contact the Illinois Department of Insurance for help. The consumer services personnel can help you work with your insurer to resolve disagreements.

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