We would like to thank you and your staff for the help and support during our misfortune. You may remember back on December 12th I called you and told you about a car crashing into my house. The driver backed out and left the scene leaving the garage space and 2 cars damaged. You gave us immediate attention and instructions. Since that time our house and the vehicle with collision coverage has been repaired. We are insured by MetLife. We used their preferred partner process where their trusted contractors do the work and supplemental payments are made as needed. We are very satisfied with the quality, service and speed of the repairs for both vehicle and house.
You sent us a handwritten card and Starbuck’s gift cards when the repairs were on-going. The card was a nice personal touch and was unexpected. It helped us feel better during a challenging time. It is a pleasure to use Neis Insurance.